Supervisor - Frasers

4 weeks ago

Londonderry, United Kingdom Frasers Group Full time

Job Title: Supervisor - Frasers

Job Summary:

Frasers Group is seeking a skilled Supervisor to lead and supervise a cross-functional team in our stores. As a Supervisor, you will be responsible for delivering high levels of customer service, stock management, and cash handling, while ensuring total focus on driving excellent customer service.

Key Responsibilities:

  • Proactively lead the Stockroom & Shopfloor team to support the store in delivering high levels of customer service, merchandising, and replenishment.
  • Workforce planning - use judgment to focus resource appropriately and support the sales floor.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently.
  • Support and implement best practice and principles, ensuring store teams operate back of house routines and tasks to guidelines.
  • Ensure team provides an accurate and comprehensive cash handling service, including issue of till floats and reconciliation of cash and vouchers.
  • Ensure 100% compliance with relevant departmental policies, including Health & Safety and meeting legislative requirements.
  • Regular communication with Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure the environment is safe, clean, and secure.

Requirements:

  • Experience in fashion retail would be beneficial for this role.
  • Relevant supervisory experience in a customer-facing and stock-handling environment with a consistent career path.
  • Proven track record of working at pace to deliver results against targets and deadlines.
  • The ability to influence and challenge.
  • An understanding of Health & Safety legislation.
  • Proven track record achieving targets, delivering results against deadlines.
  • Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy.
  • Excellent Customer Service skills.

The Rewards:

  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme (watch video to find out more).
  • We offer a wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 40% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.

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