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Supervisor - Frasers Group

2 months ago

Londonderry, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading department store chain with a rich history and a portfolio of over 400 global brands. With a strong presence across the UK and Ireland, we are committed to delivering exceptional customer service and driving business growth.

Job Summary

We are seeking a highly motivated and experienced Supervisor to join our team at Frasers Group. As a key member of our retail team, you will be responsible for leading and supervising a cross-functional team to deliver high levels of customer service, stock management, and cash handling.

Key Responsibilities

  • Lead and supervise a team of retail staff to ensure excellent customer service, stock management, and cash handling.
  • Workforce planning and resource allocation to support sales floor and stockroom operations.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage.
  • Implement best practices and ensure store teams operate back-of-house routines and tasks to guidelines.
  • Ensure accurate and comprehensive cash handling services, including till floats and reconciliation.
  • Comply with relevant departmental policies, including Health & Safety and legislative requirements.
  • Communicate effectively with Store Manager and Service Managers on stock levels and store operations.
  • Work effectively with 3rd party contractors to ensure a safe, clean, and secure environment.

Requirements

  • Experience in fashion retail or a related industry.
  • Relevant supervisory experience in a customer-facing and stock-handling environment.
  • Proven track record of working at pace to deliver results against targets and deadlines.
  • Ability to influence and challenge.
  • Understanding of Health & Safety legislation.
  • Proven track record of achieving targets and delivering results against deadlines.
  • Excellent customer service skills.