Supervisor - Frasers Retail Leader

1 week ago


Londonderry, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading department store group with a rich heritage spanning over years. With a portfolio of over global brands, we are committed to delivering exceptional customer service and driving business growth.

Job Summary

We are seeking a highly skilled and experienced Retail Team Lead to join our team at Frasers. As a key member of our store management team, you will be responsible for leading and supervising a cross-functional team to deliver high levels of customer service, stock management, and cash handling.

Key Responsibilities

  • Lead and supervise a cross-functional team to achieve sales and customer service targets.
  • Develop and implement effective stock management and cash handling procedures to minimize stock loss and damage.
  • Work closely with the Store Manager to drive business growth and improve customer satisfaction.
  • Ensure compliance with all relevant policies and procedures, including Health & Safety and legislative requirements.
  • Communicate effectively with the Store Manager and Service Managers on stock levels and other key performance indicators.
  • Work effectively with 3rd party contractors to ensure a safe, clean, and secure environment.
  • Be a key holder for the store and open/close the store as needed.

Requirements

  • Proven experience in a retail management role, preferably in a fashion retail environment.
  • Relevant supervisory experience in a customer-facing and stock-handling environment.
  • Proven track record of working at pace to deliver results against targets and deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to influence and challenge.
  • Understanding of Health & Safety legislation.
  • Proven track record of achieving targets and delivering results against deadlines.
  • Attention to detail when dealing with large quantities of information to ensure accuracy.
  • Excellent customer service skills.


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