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Global Account Manager

2 months ago

London, Greater London, United Kingdom Steelcase Full time

About the Role:

We are seeking a highly skilled and experienced Global Account Manager to join our team at Steelcase. As a key member of our Global Client Collaboration team, you will be responsible for developing and maintaining business relationships with our global clients, providing leadership and coordination to locally focused sales teams, and driving business growth through strategic planning and execution.

Key Responsibilities:

  • Develop and maintain business relationships with global clients, including executive-level relationships
  • Provide leadership and coordination to locally focused sales teams in multiple countries
  • Develop and implement strategies to grow the organization's business, including contract execution, account and brand forecasting
  • Gather detailed account information, identify decision makers, and analyze information to prioritize opportunities critical to the accounts
  • Ensure professional sales coordination, account planning, and sales activity forecasting and reporting
  • Communicate engagement status to multiple stakeholders
  • Develop and maintain key relationships to collaborate effectively with multiple influencers and decision makers
  • Become the Key Account Manager for various designated customers in EMEA and act as a relay for customer activities in the Americas, APAC, and ROW
  • Negotiate framework agreements with clients on a global or regional level
  • Travel to customer sites and other Steelcase offices across EMEA

About the Team:

Our Global Client Collaboration team provides innovative global workspace solutions to our top clients. We blend strategy, user needs assessment, storytelling, and workspace application development to enable the world's largest global companies to get the most out of their people by creating a compelling, user-centered workspace.

Requirements:

  • Bachelor's Degree Certificate Qualification
  • Outstanding selling ability with capability of managing multi-national/global accounts
  • Self-starter committed to excellence with outstanding organizational and time management skills
  • Strong business acumen and understanding of critical workplace issues and mastery of ability to discuss these at multiple levels, including C-suite
  • Knowledge of the processes/key issues that are common to all businesses
  • Extensive project management leadership skills for coordination of large projects using a multi-disciplined team approach
  • Demonstrated ability to build and maintain key relationships
  • Strong written and verbal communication skills
  • Ability to think strategically and develop sound implementation plans across locations and functions
  • Able to operate from broad objectives with minimal direct supervision and willing to accept responsibility for results
  • Strong personal 'soft' skills such as empathy, listening, mirroring, and communicating in different methods dependent on individual preferences
  • Fluent in English
  • Minimum 5-10 years proven sales record

Preferred Skills:

  • International experience is beneficial (working or studying)
  • One other international language would be an advantage