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Housing Register Manager
2 months ago
About the Role:
Ackerman Pierce Ltd is seeking a dedicated and proactive Housing Register Manager to support our team in managing and maintaining our housing register. In this crucial role, you will be responsible for reviewing, assessing, and updating housing register applications in accordance with relevant policies and procedures.
Key Responsibilities:
- Application Management: Review, assess, and update housing register applications to ensure compliance with local and national policies.
- Eligibility Assessment: Assess applicants' eligibility based on housing needs, ensuring compliance with local authority policies and statutory requirements.
- Customer Support: Provide advice and assistance to applicants regarding their housing options, the application process, and housing allocations.
- Allocations and Offers: Support the allocation of housing, ensuring that offers are made fairly and in accordance with priority banding and housing legislation.
- Record Maintenance: Keep accurate records of applications and decisions, maintaining the integrity of the housing register database.
- Liaising with Other Departments: Work closely with housing teams, social services, and external partners to ensure the effective management of housing cases.
- Complaint Resolution: Handle queries and complaints from applicants and other stakeholders in a professional and timely manner.
Essential Criteria:
- Housing Experience: Previous experience working within housing allocations, lettings, or housing advice.
- Housing Legislation Knowledge: Strong understanding of housing law, including eligibility criteria, allocation policies, and homelessness legislation.
- Communication Skills: Ability to engage and communicate effectively with a diverse range of people, including vulnerable individuals.
- Organisational Skills: Strong administrative skills with the ability to manage a large caseload, prioritising tasks to meet deadlines.
- Attention to Detail: High level of accuracy in assessing applications and maintaining records.
- IT Proficiency: Confident in using housing management systems and general office software (e.g., Microsoft Office).
Desirable Criteria:
- Choice-Based Lettings Systems: Knowledge of Choice-Based Lettings systems.
- Local Authority Experience: Experience working within a local authority or social housing organisation.
- Safeguarding Policies: Familiarity with safeguarding policies and procedures.
