Care Officer

4 weeks ago


St Just, United Kingdom careers4a - Jobboard Full time
Resolution and Response Officer

Service Care Solutions is seeking a skilled Resolution and Response Officer to join our team in Havering. As a key member of our team, you will be responsible for improving the effectiveness and quality of customer responses, ensuring timely and efficient resolution of complaints and enquiries.

Key Responsibilities:
  • Dealing with corporate and statutory complaints, Members and Ombudsman enquiries, and providing high-quality reports for senior officers and Councillors.
  • Sensitively handling multi-channel contact from complainants and identifying the most appropriate way to resolve enquiries.
  • Handling requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018, and General Data Protection Regulation.
Requirements:
  • Enhanced DBS
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple priorities

If you are interested in this role, please contact us at Service Care Solutions for more information.



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