Care Resolution Specialist

4 weeks ago


St Just, United Kingdom careers4a - Jobboard Full time
Job Title: Care Resolution Specialist

Service Care Solutions is seeking a skilled Care Resolution Specialist to join our team in Havering.

The successful candidate will be responsible for improving the effectiveness and quality of customer responses, ensuring timely and efficient resolution of complaints and enquiries.

Key responsibilities include:

  • Dealing effectively with corporate and statutory complaints, Members and Ombudsman enquiries
  • Providing high-quality and timely reports for senior officers and Councillors
  • Handling requests made under the Freedom of Information Act, Environmental Information Regulations, and General Data Protection Regulation
  • Enhanced DBS

As a Care Resolution Specialist, you will have the opportunity to work with a dynamic team, developing your skills and expertise in complaint handling and resolution.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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