Data and Research Officer

4 weeks ago


St Just, United Kingdom Service Care Solutions Ltd Full time
Triage and Research Officer Role

Service Care Solutions Ltd is seeking a skilled Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in improving our customers' complaints and data request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.

Main Responsibilities:
  • Receive and triage written and verbal service complaints, notifications, and enquiries while conducting thorough and timely comprehensive reviews of incoming material.
  • Risk assess complaints and requests for information to support informed decision making, ensuring those identified as high risk and/or high complexity are prioritized as most urgent.
  • Utilize statutory provisions to request relevant information necessary to process complaints and prepare complaints documentation to enable the decision maker to make robust decisions within legislated time limits.
Requirements:
  • Enhanced DBS
  • Appropriate Customer Services qualification or relevant experience.

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