Workstation Support Specialist

3 weeks ago


Rochester, Medway, United Kingdom CTG Full time

CTG is seeking a skilled Workstation Technician to join our team in Rochester, MN.

In this role, you will play a vital part in ensuring the smooth operation of computer systems and providing exceptional technical support to our clients.

Your Responsibilities:
  • Collaborate closely with internal teams to manage hardware and software orders, configurations, scheduling, and installations.
  • Maintain accurate equipment labeling according to company standards.
  • Conduct thorough research and documentation of device specifications based on purchase orders and company guidelines.
  • Provide on-site installation, customer service, and technical support for hardware and software issues as requested by departments or individual users.
  • Act as a liaison between IT Infrastructure teams and other support services to ensure seamless collaboration.
  • Assist with end-user training, explaining basic concepts and procedures related to hardware, software requirements, moves/adds/changes, and potential service impacts.
  • Manage inventory of supplies and equipment necessary for installations and repairs, working with IT Infrastructure teams to maintain parts inventory.
  • Ensure all equipment is handled in accordance with IT Security policies and guidelines.
Your Skills:
  • Proficiency in software requirements analysis and scheduling.
  • Strong inventory management skills.
  • Experience providing Helpdesk support and exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of users.
  • Familiarity with IT Infrastructure concepts and practices.
Your Qualifications:
  • High School Diploma and 2 years of professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment. This includes knowledge of Operating Systems and configuration, hardware configuration, and software installation.
  • Associate's Degree or two years of Technical School training in Computers, Technology, Electronics, or a related field.

CTG is an equal opportunity employer committed to creating an inclusive environment for all employees.



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