Housing Repairs Coordinator
7 days ago
About the Role
LH Pink Consulting Limited is seeking a highly skilled and experienced Housing Repairs Coordinator to join our team. As a key member of our facilities management team, you will be responsible for managing and maintaining the helpdesk services standards and operations.
Key Responsibilities
- Manage and maintain the helpdesk services standards and operations by responding to helpdesk requests from various sites.
- Acknowledge and action all helpdesk job requests into relevant FM calendars/schedules to ensure timely delivery of requests.
- Direct any requests to the Group Despatch team via designated directories/distribution lists.
- Work closely with other facility service lines when required.
- Raise tickets in the in-house ticketing system for reporting issues.
- Carry out any reasonable management requests and provide administrative support.
- Ensure health and safety compliance with policies, systems, and procedures are in place as well as ensuring information security compliance is being maintained.
Requirements
- Previous experience in a Corporate Service Facilities Helpdesk role as a background minimum.
- Knowledge of the MS Office suite.
- Excellent communication skills with a keen eye for attention to detail.
- Enthusiasm with a 'can-do' attitude.
- The ability to remain calm under pressure.
- Customer-focus skills, with the ability to understand the needs of the client and peers.
- Self-motivational skills and able to think 'outside of the box' in order to deliver a 'best in class' service.
- A positive approach to learning in role and identifying own training needs and desires.
- The ability to work on own initiative within a team environment.
- The ability to deal with complaints whilst maintaining a professional outlook and positive attitude.
- Exceptional organisational skills.
- The ability to work flexibly in accordance with business needs and within the wider team.
- Commitment to getting the job done without compromising service levels and professionalism.
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