Sales and Customer Service Representative

4 weeks ago

Swansea, City and County of Swansea, United Kingdom Amplifon Full time
Job Title: Sales and Customer Service Advisor

About the Role:

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team in Swansea. As a Sales and Customer Service Advisor, you will be responsible for providing exceptional customer service, managing the diary, and promoting our products to customers.

Key Responsibilities:

  • Manage the diary to ensure a perfect mix of sales and service appointments for new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
  • Personalize welcome calls to maximize attendance and show appreciation for the benefit of this towards driving revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible.
  • Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
  • Manage the look and feel of the store in line with Amplifon guidelines and standards.
  • Manage stock levels in the shop to ensure the right amount of products are available.

Requirements:

  • Total customer devotion and a real people champion to ensure the clinic is successful and the needs of the customer are always met.
  • Computer literate with basic knowledge of Outlook, Teams, OneDrive, and previous experience of working on internal databases or appointment booking systems.
  • Sales skills with the ability to support audiologists in achieving sales targets.
  • A proactive mindset with a willingness to be flexible, agile, and react positively to change.
  • Ability to develop strong working relationships with other HAAs, CCCs, and all Support Office departments.
  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
  • Understanding of and commitment to the Amplifon vision and values.
  • Strong organizational skills and the ability to plan and prioritize your own workload.

About Amplifon:

Amplifon is a global company that offers world-class training and international opportunities. We are committed to delivering exceptional standards of care and communication to our customers.

What We Offer:

Amplifon offers a competitive salary, variable commission scheme, and development opportunities towards more senior roles within the company.

How to Apply:

Apply now to join our network of passionate Sales and Customer Service Advisors and be part of a close-knit global team.

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