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Customer Service Manager
2 months ago
At William Grant & Sons, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for leading our Customer Relations team to deliver exceptional service to our customers.
Main Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage and analyze customer data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to ensure seamless customer service delivery.
- Develop and maintain relationships with key stakeholders to ensure effective communication and issue resolution.
- Monitor and report on key performance indicators (KPIs) to measure customer service success.
About William Grant & Sons:
We are a dynamic and innovative company that values diversity, inclusion, and employee well-being. Our agile working philosophy is centered around empowering our employees to have their best work day every day. We are committed to creating a positive and inclusive work environment that fosters growth and development.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a talented and diverse team.
Requirements:
- Proven experience in customer service management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].
