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Retail Operations Supervisor
2 months ago
Hackett London (retail)
Job Overview
About Us:
At Hackett, we take pride in our craftsmanship, believing that every detail contributes to a masterpiece. We are committed to fostering talent across all sectors, emphasizing creativity, quality, and meticulous attention to detail throughout our production processes.
If you have a creative spirit, a keen eye for detail, and a passion for British heritage, we invite you to explore a rewarding career with us.
Ideal Candidate:
We are in search of a motivated and enthusiastic Retail Operations Supervisor to enhance our team.
In this role, your primary objectives will include passionately conveying the brand's ethos to the sales team and assisting in the daily management of store operations, collaborating closely with the Store Manager to drive sales through comprehensive product knowledge and effective team leadership.
Our aspiration is for every customer to resonate with our brand identity, encouraging them to return to our stores. To achieve this, we need your expertise.
Benefits:
Working with us provides a range of appealing benefits aimed at enriching both your professional and personal life. Here’s what you can expect:
- Collaborate within an inspiring and dynamic team composed of diverse individuals from around the globe.
- Uniform: A stylish and professional uniform will be provided.
- Discounts: Enjoy staff discounts across all AWWG brands in Europe.
- Commissions: Benefit from a monthly commission structure where your sales performance directly impacts your earnings.
- Career Advancement: Explore significant opportunities for career growth and personal development within the organization, including potential transitions from retail to corporate roles.
- Access to Perkbox: Gain entry to Perkbox, an exclusive platform offering various perks and discounts.
- Life Assurance.
Additionally, we offer numerous other benefits such as team-building activities, cost-effective commuting options, free courses on various subjects through our platform, and exclusive invitations to events in collaboration with our brand partners.
Key Responsibilities:
- Team Leadership: Inspire and motivate the sales team by sharing your passion for the brand, supporting the Store Manager, and fostering the internal development of your colleagues.
- Sales Performance: Collaborate with the Store Manager to achieve commercial targets and KPIs, engaging the sales team through strategic action plans while maintaining a strong brand image throughout the sales process.
- Customer Engagement: Cultivate customer loyalty by focusing on every detail and delivering exceptional service.
- Store Operations: Ensure adherence to operational procedures, including inventory management, stock control, cash handling, daily reporting, and team scheduling.
Qualifications:
We envision you as:
A proactive, energetic individual who thrives in a team environment. You possess a strong attention to detail, creativity, and a willingness to learn new skills that will enhance your career with us. Fashion is your passion, and you have excellent organizational skills, enabling you to prioritize effectively. You are experienced in managing store teams and monitoring sales and customer service.
Requirements for Success:
- Degree in Business Administration and Management (preferred).
- Minimum of two years of experience in fashion retail.
- Proficient in English, minimum B2 level.
- Strong team-building capabilities.
- Results-driven mindset.
AWWG is the global fashion group behind the brands Pepe Jeans London, Hackett, and Façonnable. We also serve as the Iberia brand Agency for Tommy Hilfiger and Calvin Klein in Spain and Portugal.
