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Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom Apex Hotels Ltd Full time
Job Reference: 11317

Branch:
Apex City of Bath Hotel

Location:
Apex City of Bath Hotel, Bath

Salary/Benefits:
£12 per hour along with a host of fantastic company-wide benefits

Contract Type:
Permanent

Hours:
Full Time

Hours per week: 40.25

Why Choose Apex Hotels?


Become a valued member of the Apex family as a Front Office Receptionist in Bath. We prioritize a warm and welcoming atmosphere for both our guests and our team members, guided by our core values of Trust, Passion, Friendliness, and Teamwork.

We encourage you to express your unique personality while working as part of the Guest Services Team, as we believe that our distinctiveness and warmth enhance the Apex Hotels experience.

In this role, you will have the opportunity to meet wonderful people, enjoy a vibrant work environment, build lasting friendships, acquire new skills, and benefit from a competitive salary along with an extensive range of employee perks, including:

  • 20.5 days of holiday based on a 4 on 4 off shift pattern
  • Comprehensive training and development from day one
  • Employee events and celebrations
  • Access to our state-of-the-art gym and pools
  • Healthy meals during your shifts
  • Entry to an external Employee Assistance Programme
  • Financial Wellbeing App Wagestream for early pay access
  • £200 referral bonus for successful new hires

After your initial successful three months, you will also gain:

  • Access to our discounts and wellbeing platform, "Treat Yourself Here" for savings and experiences
  • Participation in employee recognition schemes
  • Long service recognition
  • Complimentary overnight stay and dinner for two after probation and annual anniversaries
  • 50% discount in our restaurants
  • Cycle to Work Scheme
  • Discounted room rates for employees, friends, and family
  • Spa treatment and product discounts
  • Critical Illness Life Assurance cover

Your Role:


As a Front Office Receptionist, you will play a crucial role in delivering exceptional service to our guests. You will warmly welcome all visitors, ensuring the safety and security of the premises while addressing all guest needs.

Every interaction is an opportunity to create memorable experiences for our guests, providing a personal touch that they will cherish.

In this position, you will take ownership of your responsibilities, maintaining high standards of customer service and organization while adhering to health and safety protocols.


Key Responsibilities:
  • Greet guests with a friendly demeanor and a welcoming smile.
  • Facilitate a seamless check-in and check-out process.
  • Provide accurate information about the local area and hotel facilities.
  • Handle phone calls and emails professionally.
  • Foster a fun and engaging environment to promote guest loyalty.


To excel as a Front Office Receptionist, you should possess excellent organizational skills and attention to detail to maintain consistent service standards. This role is vital to the hotel's operations and the overall guest experience.

You will enjoy engaging with guests, assisting with inquiries, and demonstrating your ability to multitask efficiently, all while maintaining a positive and friendly attitude.

On your first day, you will embark on a structured 12-week training program designed to equip you with the skills and confidence necessary to thrive in this role.


We Are Looking For Individuals Who:
  • Deliver outstanding service standards
  • Exhibit initiative and self-awareness
  • Have a customer-focused mindset
  • Can manage multiple tasks effectively
  • Pay close attention to detail
  • Are genuinely committed to providing a warm welcome to guests

We encourage you to bring your authentic self to work. We prioritize attitude over experience and provide training to develop your skills. Join us in our innovative and dynamic environment where your personality, ideas, and enthusiasm are valued.