Senior Network Analyst

2 weeks ago

Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
Job Purpose

The University of Glasgow is seeking a highly skilled Senior Network Analyst to join its IT Service Operations division. As a key member of the team, you will be responsible for ensuring the smooth operation of the College of Science and Engineering's network infrastructure.

The successful candidate will be responsible for resolving network-related issues, capturing and maintaining the existing network topology, and planning the migration of the College network infrastructure onto a new network via the University's Network Improvement Project.

You will work closely with the Central IT Network team to ensure that any issues are addressed in a timely and efficient manner.

Main Duties and Responsibilities
  1. Technical Expertise: Provide lead technical expertise in the operational delivery of IT services, ensuring a continuous and high-quality level of support while taking account of technological developments, institutional policy, and School needs.
  2. Service Provision: Plan and support the University IT or CoSE IT implementation of upgrades/new service provision to maintain up-to-date and secure services.
  3. Service Documentation: Develop appropriate service documentation for staff working on the service and for end users, proactively making and contributing to continuous improvements.
  4. Tool Support: Support and maintain any tools required for the support and operation of services.
  5. Training and Support: Provide support and training of individuals or groups of staff across the schools relating to network support.
  6. Incident and Request Processes: Update and develop incident and request processes for network-related issues.
  7. Reporting and Recommendations: Provide regular reports and recommendations to other CoSE IT Service Managers and the CoSE IT Leadership team, including security incidents, major incidents, and feedback from service users.
  8. Network Accessibility: Ensure that the network remains accessible in the schools that maintain their own service, complying with any relevant legislation and ensuring that any recommendations from audits or compliance bodies are addressed.
  9. Collaboration and Innovation: Be a champion for creative and new thinking and innovative working practices, sharing best practice and keeping abreast of industry and sector knowledge and insights.
  10. User Support: Provide timely, high-quality support and communications to users of the network service across all CoSE schools.
  11. Representation: Attend and report to internal and external meetings as directed, representing the CoSE IT department, the College, and the University.
Knowledge, Qualifications, Skills, and ExperienceEssential
  1. Competencies: Ability to demonstrate the competencies required to undertake the duties associated with this level of post, having acquired the necessary knowledge and skills in a similar role.
  2. Understanding of Current and Emerging Technologies: Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business support.
  3. Industry-Wide Profession Qualification: The post-holder should have obtained or be in the process of obtaining an industry-wide profession qualification in their field of expertise, which substantiates their status as a specialist.
  4. Cisco Certifications: Cisco Certified Network Associate and Cisco Certified Network Professional (CCNP).
Desirable
  1. Qualifications in Computing or Service Support: Qualifications in computing or service support, such as ITIL Service Management Accreditation or Product Management Certification.
  2. Experience of Influencing Change: Excellent experience of influencing the change of behavior and culture in a sustainable way through demonstrable process or methodology.
  3. Understanding of Technology as an Enabler of Change: Good understanding of technology as an enabler of change.
Terms and Conditions

The salary for this position is Grade 7, £39,347 - £44,263 per annum. This is a full-time position (35 hours per week) and is fixed-term for up to 2 years in the first instance.

The University of Glasgow is an inclusive community that values ambition, excellence, integrity, and curiosity. As a member of the University's IT Service Operations division, you will be part of a world-changing community that is committed to delivering high-quality IT services to support the University's mission.

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