Senior Network Analyst
2 months ago
Job Purpose
The University of Glasgow is seeking a highly skilled Senior Network Analyst to join its IT Service Operations division. As a key member of the team, you will be responsible for resolving network-related issues, capturing network topology, and planning the migration of the College network infrastructure onto a new network.
Main Duties and Responsibilities
- Provide technical expertise in the operational delivery of IT services, ensuring a continuous and high-quality level of support while taking account of technological developments, institutional policy, and stakeholder needs.
- Plan and support the implementation of upgrades and new service provision to maintain up-to-date and secure services.
- Ensure that service provision meets the learning, teaching, and research needs of academic staff and students, as well as the needs of professional services staff.
- Develop and maintain service documentation for staff and end-users, proactively identifying areas for improvement.
- Support and maintain tools required for service operation and delivery.
- Provide training and support to staff on network-related issues.
- Collaborate with other network specialists across the university to share knowledge and best practices.
- Design and implement changes to the network to improve security and segregation of network traffic.
- Perform other duties as directed by the College Management Group or Head of IT.
Requirements
- Significant experience as a lead technical professional supporting IT services in complex organizations.
- Experience of working collaboratively with senior technical and non-technical colleagues.
- Ability to analyze network data to identify trends and patterns.
- Deep understanding of networking concepts and technologies, including routers, switches, firewalls, and core networking protocols.
- Experience of improving network controls and management to ensure security and compliance.
Desirable Qualifications and Experience
- Industry-wide profession qualification in a relevant field.
- Experience of working within complex structures in a Higher Education environment.
- Knowledge of IT Service Management Frameworks and experience of working with IT and academics.
Terms and Conditions
This is a full-time, fixed-term position for up to 2 years. The salary will be Grade 7, £39,347 - £44,263 per annum. The University of Glasgow is an inclusive community that values ambition, excellence, integrity, and curiosity.
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