Senior Network Analyst

2 months ago


Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

Job Purpose

The University of Glasgow is seeking a highly skilled Senior Network Analyst to join its IT Service Operations division. As a key member of the team, you will be responsible for resolving network-related issues, capturing network topology, and planning the migration of the College network infrastructure onto a new network.

Main Duties and Responsibilities

  • Provide technical expertise in the operational delivery of IT services, ensuring a continuous and high-quality level of support while taking account of technological developments, institutional policy, and stakeholder needs.
  • Plan and support the implementation of upgrades and new service provision to maintain up-to-date and secure services.
  • Ensure that service provision meets the learning, teaching, and research needs of academic staff and students, as well as the needs of professional services staff.
  • Develop and maintain service documentation for staff and end-users, proactively identifying areas for improvement.
  • Support and maintain tools required for service operation and delivery.
  • Provide training and support to staff on network-related issues.
  • Collaborate with other network specialists across the university to share knowledge and best practices.
  • Design and implement changes to the network to improve security and segregation of network traffic.
  • Perform other duties as directed by the College Management Group or Head of IT.

Requirements

  • Significant experience as a lead technical professional supporting IT services in complex organizations.
  • Experience of working collaboratively with senior technical and non-technical colleagues.
  • Ability to analyze network data to identify trends and patterns.
  • Deep understanding of networking concepts and technologies, including routers, switches, firewalls, and core networking protocols.
  • Experience of improving network controls and management to ensure security and compliance.

Desirable Qualifications and Experience

  • Industry-wide profession qualification in a relevant field.
  • Experience of working within complex structures in a Higher Education environment.
  • Knowledge of IT Service Management Frameworks and experience of working with IT and academics.

Terms and Conditions

This is a full-time, fixed-term position for up to 2 years. The salary will be Grade 7, £39,347 - £44,263 per annum. The University of Glasgow is an inclusive community that values ambition, excellence, integrity, and curiosity.



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