Showroom Operations Manager
4 weeks ago
About Bridgman: Bridgman is a premier luxury furniture retailer with a rich 46-year legacy in British design. Our aim is to expand beyond just garden furniture, establishing a year-round presence within and around the home.
Position Overview: The Showroom Manager plays a pivotal role in overseeing the daily operations of the showroom. This position is crucial in maintaining Bridgman's high standards and ensuring that every customer who visits enjoys an exceptional experience.
Location: Wilmslow
Contract Type: Permanent, Full-time
On-Target Earnings: £45k + (including base salary and commission)
Benefits: Competitive Base Salary, Commission Structure, 31 Days of Annual Leave, Perkbox, and Pension Scheme.
Key Responsibilities:
- Collaborate with the regional showroom manager to achieve operational goals.
- Provide outstanding customer service at all times.
- Oversee the complete sales process from start to finish.
- Prepare daily, weekly, and ad-hoc reports as needed.
- Engage in lead generation by contacting warm leads regularly.
- Maintain comprehensive knowledge of Bridgman's product offerings.
- Encourage upselling of key products to enhance sales.
- Address and resolve customer inquiries and concerns promptly.
- Maintain communication with the head office for seamless operations.
- Work closely with key stakeholders within the organization.
- Monitor and report on showroom sales performance.
- Manage showroom layout and visual merchandising effectively.
- Demonstrate professional retail experience in a similar role.
- Exemplify leadership qualities, fostering teamwork and a positive work environment.
- Act as a brand ambassador with thorough product knowledge.
- Serve as a keyholder, responsible for opening and closing the showroom.
- Perform additional duties as required to keep the showroom clean and presentable.
Essential Skills:
- Proven experience in managing a retail store independently.
- Background in luxury sales.
- Strong commitment to delivering exceptional customer service.
- Excellent verbal and written communication skills.
At Bridgman, we believe that a diverse team is a strong team. Our inclusive workforce is what makes us unique. We are dedicated to being an equal opportunities employer, ensuring that all candidates are treated fairly and without discrimination based on age, race, gender, religion, nationality, sexual orientation, gender identity, disability, or any other legally protected status.
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