Store Director
7 days ago
At Sephora, we are seeking a highly skilled and experienced Store Director to join our team. As a Store Director, you will be responsible for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience.
Key Responsibilities:- Embody the Sephora Attitude and set an example for the team.
- Provide support to the team in difficult situations to ensure client satisfaction.
- Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
- Manage and cover the sales floor, ensuring effective floor leadership.
- Motivate the team through floor management to create an addictive experience for clients.
- Utilize tools to analyze overall satisfaction and propose action plans for improvement.
- Inspire the team to use digital tools and deliver customized services.
- Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
- Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
- Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
- Support the head of operations in analyzing results and proposing action plans to enhance the client experience.
- Maintain and enforce quality customer service standards and resolve customer service complaints.
- Advanced Product Knowledge.
- Intermediate knowledge of health and safety procedures.
- Proven successful role in managing.
- Strong experience in store management.
- Digital orientation, analytical skills, and business acumen.
- Excellent communication skills.
- Intermediate MS Office skills.
- Ability to deal with ambiguity.
- Commercial and financial awareness.
- Ability to develop, manage, and inspire teams.
Sephora is a leading beauty retailer within the LVMH family, with a global presence and a commitment to innovation and excellence. We are united by a common goal - to reimagine the future of beauty. At Sephora, you will be surrounded by talented leaders and teams, and you will have the opportunity to learn and evolve through personalized career plans.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora is proud to be an equal opportunity workplace for all.
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full timeJob Title: Store DirectorAt Sephora, we are seeking a highly skilled and experienced Store Director to join our team. As a Store Director, you will be responsible for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience.Key Responsibilities:Embody the Sephora Attitude and...
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full timeJob Title: Store DirectorAt Sephora, we are seeking a highly skilled and experienced Store Director to join our team. As a Store Director, you will be responsible for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience.Key Responsibilities:Embody the Sephora Attitude and...
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