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Store Manager
2 months ago
About the Role
The Sephora Store Director is a key leadership position responsible for driving the success of our stores. As a Store Director, you will be accountable for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience.
Key Responsibilities
- Client Experience:
- Embody the Sephora Attitude and set an example for the team.
- Provide support to the team in difficult situations to ensure client satisfaction.
- Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
- Manage and cover the sales floor, ensuring effective floor leadership.
- Motivate the team through floor management to create an addictive experience for clients.
- Utilize tools to analyze overall satisfaction and propose action plans for improvement.
- Inspire the team to use digital tools and deliver customized services.
- Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
- Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
- Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
- Support the head of operations in analyzing results and proposing action plans to enhance the client experience.
- Maintain and enforce quality customer service standards and resolve customer service complaints.
- Sales:
- Implement retail priorities and inspire commercial success.
- Lead the management team in creating a positive and exciting work environment, ensuring sales targets are met.
- Support the Services Manager in creating a playful and educational experience and meeting services targets.
- Reinforce sales policies and techniques established at the Sephora University with all team members.
- Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
- Analyze sales results and propose action plans to achieve set targets.
- Create internal competitions to motivate the team and boost achievements.
- Operations:
- Optimize and oversee operations with the Operations Manager to ensure efficiency and compliance with company policies.
- Inspire the management team to enforce policies and procedures related to products, testers, prices, merchandising.
- Collaborate with the Operations Manager to maintain an excellent store image through cleanliness and product restocking.
- Encourage the team to follow established policies & procedures regarding store operations alongside Category Managers.
- Monitor stock availability and report low stock to the Operations Manager to avoid out-of-stock situations.
- Ensure compliance with visual merchandising, merchandising quality, animation, and marketing standards.
- Support the Retail Director with knowledge of market conditions, competition, and client needs.
- Provide leadership and management aligned with the vision and strategic direction of Sephora.
- Establish monthly reports including competitors' activities.
- Analyze relevant KPIs and propose action plans for improvement and forecast future performance.
- Develop and propose short and long-term strategies to drive top and bottom-line sales.
- Implement plans to boost business & maximize product performance, leveraging visual merchandising & training.
- Plan, implement, and oversee in-store promotional events or displays.
- Stay informed about market trends through market visits and analyses to identify business growth opportunities.
- Contribute to comprehensive business reports as required.
- People:
- Motivate and develop the Management and store team through daily coaching and observations.
- Communicate and inspire the team on business strategy, vision, and relevant information through briefings, coaching, and training.
- Increase team confidence and motivation through praise and feedback for performance.
- Ensure the team attends training and conduct follow-up after training.
- Ensure the team utilizes Sephora University as an e-learning tool and maintain average training frequency for each team member.
- Perform monthly assessments to ensure an addictive beauty experience.
- Facilitate monthly meetings with the Customer Experience Manager and Operations Manager to discuss team performance.
- Be accountable for the Performance Check-in and Performance Improvement Plan processes for the entire team.
- Manage the annual leave of the team according to business needs.
Requirements
- Training Knowledge:
- Advanced Product Knowledge; Intermediate knowledge of health and safety procedures.
- Experience:
- Proven successful role in managing; Strong experience in store management.
- Competencies:
- Digital orientation, analytical skills, and business acumen; Excellent communication skills; Intermediate MS Office skills; Ability to deal with ambiguity; Commercial and financial awareness; Ability to develop, manage, and inspire teams.
- Additional:
- Project an exceptional image and body language according to Sephora guidelines; Stay up to date on trends and products; Inspire, mentor, and coach the team.
About Sephora
Sephora is a leading beauty retailer within the LVMH family, with a global presence and a commitment to innovation and excellence. As a member of our team, you will have the opportunity to work with talented individuals who share your passion for beauty and customer service. We offer a dynamic and supportive work environment, with opportunities for growth and development.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Access to exclusive beauty products and training.
- A chance to work with a global brand and contribute to its success.
How to Apply
If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
