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Service Enhancement Manager
3 months ago
Service Enhancement Manager
Location: Hybrid working arrangement available
Salary: £48,000 - £52,000 per annum
Security Clearance Eligibility Required
Key Responsibilities:
- Oversee Continuous Service Improvement initiatives related to the AIR-ERP service.
- Maintain and enhance the AIR ERP service model along with relevant process documentation.
- Coordinate and integrate support processes among various service providers.
- Deliver reporting and status updates to the management team as necessary.
- Assist in activities aimed at cost reduction.
- Facilitate service reviews and ensure that approved service modifications are effectively implemented.
Required Skills and Experience:
- Proven experience in IT Support Processes with a service-oriented approach.
- Background in Project Management.
- Experience in managing senior stakeholders.