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Service Enhancement Manager

3 months ago


Preston, Lancashire, United Kingdom CBS Butler Full time
Position Overview

Service Enhancement Manager

Location: Hybrid working arrangement available

Salary: £48,000 - £52,000 per annum

Security Clearance Eligibility Required

Key Responsibilities:

  • Oversee Continuous Service Improvement initiatives related to the AIR-ERP service.
  • Maintain and enhance the AIR ERP service model along with relevant process documentation.
  • Coordinate and integrate support processes among various service providers.
  • Deliver reporting and status updates to the management team as necessary.
  • Assist in activities aimed at cost reduction.
  • Facilitate service reviews and ensure that approved service modifications are effectively implemented.

Required Skills and Experience:

  • Proven experience in IT Support Processes with a service-oriented approach.
  • Background in Project Management.
  • Experience in managing senior stakeholders.