Operational Support Administrator | West London NHS Trust
3 weeks ago
About the Role:
The MSK Physiotherapy Service in West London NHS Trust is committed to assisting patients in managing their pain, enhancing their conditions, preventing re-injury, and promoting overall health and wellbeing.
Key Responsibilities:
- Oversee the daily coordination and supervision of the borough-based MSK services administrative team.
- Collaborate closely with specialized administrative roles to ensure comprehensive management of the Hounslow MSK services administration.
- Act as the deputy to the Admin Manager, taking charge of supervisory staff management and electronic systems including S1 booking, ERS, and Health rosters.
- Work in partnership with the business management team and clinical managers to ensure efficient service delivery and continuous improvement of business systems.
- Coordinate a thorough administrative support service for clinical teams, ensuring an effective referral and appointment management system through the electronic patient database.
- Provide high-quality customer service, facilitating interactions between patients, caregivers, primary care, secondary care, community care, social care, and voluntary organizations.
- Adhere to standard operating procedures and Trust policies while utilizing initiative to meet delivery plans within agreed timelines.
- Schedule and delegate tasks to team administrators as necessary.
- Support the induction and training of new starters, along with conducting HR meetings related to probation, sickness, and performance.
About West London NHS Trust:
West London NHS Trust is recognized as one of the most diverse healthcare providers in the UK, offering a wide range of mental health and physical healthcare services. The Trust operates Broadmoor Hospital, one of the three high secure hospitals in the country, known for its international reputation.
Our high secure services cater to patients from the South of England, while we also provide low and medium secure services across multiple London boroughs. The Trust employs approximately 4,500 staff, with a significant proportion from diverse backgrounds, and has a turnover of £426 million.
The Trust has received a 'Good' overall rating from the Care Quality Commission, with forensic services rated as 'Outstanding'. We are an established partner in the North West London Integrated Care System and lead the NW London Children and Adolescent Mental Health provider collaborative.
The Candidate Pack contains an overview of the key tasks and responsibilities of the role, along with the person specification detailing the qualifications, skills, experience, and knowledge required.
Please refer to the attached documents for further information.
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London, Greater London, United Kingdom West London Mental Health Trust Full timeJob Summary:The Operational Support and Systems Coordinator will be responsible for the day-to-day coordination and supervision of borough-based MSK services administrative team. This role requires close collaboration with specialist administration roles in the total management of the Hounslow MSK services administration service, and the flexible deployment...
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London, Greater London, United Kingdom West London Mental Health Trust Full timeJob Summary:The Operational Support and Systems Coordinator will be responsible for the day-to-day coordination and supervision of borough-based MSK services administrative team. This role requires close collaboration with specialist administration roles in the total management of the Hounslow MSK services administration service, and the flexible deployment...
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