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Work Coordinator

2 months ago

Bridgwater, Somerset, United Kingdom Liberty Group Full time
Work Coordinator Opportunity

Liberty Group is seeking an enthusiastic and engaging Work Coordinator to join our team in Bridgwater, Cardiff. As a full-time, permanent employee, you will work 40 hours per week and receive a competitive salary of £24,960.00 per annum, plus excellent benefits.

About Liberty Group

We are an experienced and innovative Heating and Compliance firm committed to putting customers and clients at the heart of everything we do. Our professional gas installation, maintenance, and servicing, as well as energy solutions, are designed to provide value for money services that make a positive difference to people and communities.

Responsibilities
  • Prioritize and schedule backfill and reinstatement tasks
  • Reschedule jobs that fall out of programme
  • Manage contract requirements for a range of jobs
  • Handle calls and schedule a range of works
  • Validate each job to ensure required information is available
  • Manage customer and client relationships
  • Ensure all regulatory information is updated and logged in real-time with status updates on the internal system
  • Provide an efficient and flexible response to operational issues to maintain levels of service delivery and programme works in line with contract-specific requirements and engineer and supervisor capabilities and timescales
Requirements
  • Good level of education
  • Previous call handling/scheduling experience
  • Ability to operate a computerized database system
  • Good knowledge of office working systems
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Demonstrate strong analytical skills and the ability to manage change
Benefits

We offer a range of benefits for a rewarding career, including:

  • Pension scheme
  • 23 days Annual Leave, plus Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
  • YuLife, including:
    • Life Insurance/Death in service benefit – 2x annual salary value
    • Smart Health (including round-the-clock access to 24/7 UK-based GPs)
    • Best Doctors to provide a second opinion on complex cases or diagnosis
    • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
    • Online Health Check
    • Nutrition consultations
    • Online fitness program
    • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing, including up to 5 confidential sessions with a counsellor
    • Free will writing
    • Reward scheme for healthy behaviors to earn YuCoin, which can be redeemed on the app for vouchers/rewards
    • Exclusive membership and wellbeing product discounts
    • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year, however, allows claims for up to £996 per year), including:
      • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
      • Discounted gym membership
      • Savings on cinema tickets, travel, holidays & retail

We strive to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Please note, only candidates who have the right to work in the UK will be considered for this role.

As part of our recruitment process, all employees need to be vetted and undertake pre-employment checks. For this role, you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.