Work Coordinator
3 weeks ago
Work Coordinator Role Overview
The Work Coordinator is a key member of our team, responsible for ensuring the smooth operation of our programmes. This role involves prioritizing and scheduling backfill and reinstatement tasks, as well as rescheduling jobs that fall out of programme.
Key Responsibilities
- Prioritize and schedule tasks to ensure efficient programme delivery
- Reschedule jobs that fall out of programme to minimize disruptions
- Manage contract requirements for a range of jobs, ensuring compliance and accuracy
- Handle calls and schedule works, providing excellent customer service
- Validate each job to ensure required information is available, ensuring accuracy and completeness
- Manage customer and client relationships, building strong partnerships
- Ensure all regulatory information is updated and logged in real-time, with status updates on our internal system
- Provide an efficient and flexible response to operational issues, maintaining levels of service delivery and programme works in line with contract requirements and engineer and supervisor capabilities and timescales
Requirements
- Good level of education
- Previous call handling/scheduling experience
- Ability to operate a computerized database system
- Good knowledge of office working systems
- Excellent communication skills
- Ability to work independently and as part of a team
- Demonstrate strong analytical skills and the ability to manage change
What We Offer
- Pension scheme
- 23 days Annual Leave, plus Bank Holidays
- Cycle to Work scheme
- Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
- YuLife, including:
- Life Insurance/Death in service benefit – 2x annual salary value
- Smart Health (including round-the-clock access to 24/7 UK-based GPs)
- Best Doctors to provide a second opinion on complex cases or diagnosis
- Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
- Online Health Check
- Nutrition consultations
- Online fitness program
- YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
- Free will writing
- Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards
- Exclusive membership and wellbeing product discounts
- Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) including:
- Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
- Discounted gym membership
- Savings on cinema tickets, travel, holidays & retail
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