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Customer Support Specialist
3 months ago
As a Customer Support Specialist, you will play a vital role in delivering exceptional service to our clients. This position offers a competitive salary range of £24,200 to £27,300, commensurate with your experience and skills, along with a comprehensive benefits package.
Work Arrangement:
This role involves a hybrid working model, requiring you to be present in the office for three days a week, while allowing for two days of remote work. Initial training will be conducted in the office for approximately eight weeks.
Flexible Hours:
We provide a flexible shift pattern between 08:00 and 18:00, Monday to Friday, with potential weekend overtime as needed.
Key Responsibilities:
- Deliver outstanding telephone support to clients, offering unbiased advice and discussing available options.
- Simplify complex product information to ensure clients understand their choices.
- Exhibit excellent communication skills, demonstrating a friendly phone demeanor and the ability to build rapport with clients.
- Employ strong listening and questioning techniques to identify client needs.
- Approach problem-solving creatively, challenging conventional methods to enhance our customer service experience.
- Collaborate effectively with team members to foster a positive work environment.
- Manage multiple tasks and systems while providing support to clients over the phone.
- Maintain a risk-aware mindset, proactively addressing issues to assist clients effectively.
Compensation and Benefits:
- Starting salary between £24,200 to £27,300, with the option for a 40-hour contract offering an enhanced salary of up to £31,200.
- Bonus potential of 6% of annual salary, based on individual performance and company results.
- Generous pension contributions, with the company matching up to 14% based on your input.
- Enjoy 25 days of annual leave plus bank holidays, with the option to buy or sell up to 5 additional days.
- Access discounts on Aviva products and various retailers, enhancing your financial wellbeing.
- Participate in our Matching Share Plan, receiving up to £1,200 in free shares annually.
- Benefit from supportive policies, including parental and carer's leave.
- Choose from flexible benefits tailored to your needs, including sustainability initiatives like cycle-to-work schemes.
- Engage in community service with three paid volunteering days to contribute positively to society.
Commitment to Diversity:
We value diversity and encourage individuals with disabilities to apply. We are dedicated to creating an inclusive environment for all employees.
