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Airport Operations Coordinator

2 months ago

Farnborough, Hampshire, United Kingdom Farnborough Airport Full time
About the Role

Farnborough Airport is seeking a highly skilled Airport Operations Officer to join our team. As a key member of our Operations function, you will play a crucial role in ensuring the smooth and efficient operation of the airport.

Key Responsibilities
  • Handling Requests: Respond promptly and accurately to all handling requests, ensuring that our customers receive exceptional service.
  • Daily Movement Schedule: Coordinate the daily movement schedule for the airport, optimizing the use of the operational day while adhering to regulatory constraints.
  • Regulatory Compliance: Ensure that all relevant regulations are followed and upheld at all times, maintaining the highest standards of safety and compliance.
  • Information Management: Apply a strong attention to detail in sorting, collating, and transferring information into our computer system, ensuring accuracy and efficiency.
  • Client Communication: Communicate effectively with incoming and outgoing aircraft, providing all services promptly as requested and ensuring a safe, fast, and efficient handling of all aircraft movements.
  • Client Requests: Execute clients' requests, including third-party bookings, with great attention to detail and without delay, ensuring a high level of personalized service.
  • Stakeholder Communication: Communicate effectively with internal and external stakeholders on relevant flight requests, maintaining a high level of professionalism and attention to detail.
  • Customer Service: Act as the first point of contact for the Crew, representing the airport's high standards at all times and delivering exceptional customer service.
  • Professional Development: Maintain a high level of professional services and attention to detail in all tasks, consistently demonstrating and encouraging others to adhere to the company values of Proud, Passionate, Ambition, and Together.
  • Volunteering Opportunities: Contribute to the Company's aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible.
  • Policies and Procedures: Demonstrate engagement with and adherence to the Company's policies, procedures, guidelines, and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:
    • Safety: Maintain a safe working environment and adhere to all safety protocols and procedures.
    • Compliance: Ensure compliance with all regulatory requirements and industry standards.
    • Environmental Standards: Adhere to all environmental standards and legislation.
    • Occupational Risks: Identify and manage occupational risks factors that may affect an employee's psychological response to their work and workplace conditions.
    • Workplace Behaviour: Adhere to all workplace behaviour policies and procedures.
    • UK Modern Slavery: Adhere to all UK Modern Slavery policies and procedures.
    • General Data Protection & Retention (GDPR): Adhere to all GDPR policies and procedures.
About You

We are looking for a highly skilled and experienced individual to join our team. The ideal candidate will have:

  • Evidence of Right to Work: Evidence of the right to work in the UK.
  • Full Employment/Educational History: A full 5-year employment/educational history required (with no unaccounted-for gaps).
  • Criminal Record Check: Must be able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role.
  • Administration and Organizational Skills: Strong administration and organisational skills.
  • Attention to Detail: High attention to detail and level of accuracy.
  • Communication Skills: Excellent written and oral communication skills.
  • Customer Focus: Customer focus.
  • Shift Work: Ability to work shifts, including weekends.
  • Aviation Interest: An interest in aviation.
  • Microsoft Office: Proficient in the use of Microsoft Office.
  • Teamwork: Must be able to work as part of a team.
  • Problem-Solving: Able to deal with unexpected situations in a calm and logical way.
  • Multitasking: Multitasker – able to effectively prioritize work to balance multiple tasks in a fast-paced environment.
  • Proactivity: Proactive – shows initiative and thinks ahead to take action.
What We Can Offer
  • Competitive Salary: Competitive salary.
  • Holiday Entitlement: 25 days holiday per annum (pro-rata), plus statutory public holidays.
  • Pension Scheme: Workplace pension scheme with enhanced employer contributions.
  • Life Assurance: Life assurance.
  • Medical Plan: Access to medical plan including a range of private treatments (after probation period).
  • Sick Pay Scheme: Company sick pay scheme.
  • Electric Vehicle Scheme: Electric vehicle scheme (after 9 months of employment).
  • Sustainable Travel Scheme: Sustainable travel scheme.
  • Bike Maintenance: Annual complimentary bike maintenance.
  • Onsite Parking: Free onsite parking.
  • Cycle to Work Scheme: Cycle to work scheme.
  • Employee Assistance Programme: Access to an Employee Assistance programme and helpline.
  • Accommodation Discount: Discount on accommodation at affiliated hotel.
  • Pub Discount: Discount on food/beverage at affiliated pub.
  • Employee Perks: You will also get all kinds of other great perks, like social events and special employee offers.