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Heating Services Coordinator

2 months ago


Larbert, Falkirk, United Kingdom Certas Energy UK Ltd Full time
About the Role

We are seeking a skilled Heating Services Scheduler to join our team at Certas Energy UK Ltd. As a key member of our operations team, you will play a crucial role in ensuring the seamless delivery of our heating services to customers.

Key Responsibilities
  • Coordinate the scheduling of heating services to meet customer requirements and SLAs.
  • Work closely with the engineering team to ensure efficient and effective service delivery.
  • Communicate with customers via their preferred channel to ensure timely and informed service delivery.
  • Manage and prioritize service work to minimize touchpoints and maximize customer satisfaction.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development within a fast-paced and dynamic organization.
  • A collaborative and supportive team environment.
  • Access to industry-leading training and development programs.
Requirements
  • Minimum 2 years' experience in a customer-facing role, with a focus on service delivery and coordination.
  • Excellent communication and organizational skills, with the ability to work under pressure.
  • Proven ability to prioritize and manage multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
Company Information

Certas Energy UK Ltd is a leading independent distributor of fuels and lubricants in the UK. We have a national network of over 130 depots, with a team of over 2,300 colleagues who work together to deliver high-quality fuel and associated services to homes and businesses across the UK.

We are committed to providing industry-leading solutions in liquid fuels, with a focus on safety, compliance, and customer satisfaction. Our team is an essential part of our robust infrastructure, and we are proud of our strong culture of safety and compliance principles.