Senior Project Manager

6 days ago

Portsmouth, Portsmouth, United Kingdom Critical Maritime Systems & Support Limited Full time
Job Description

Are you a seasoned professional looking for a challenging opportunity in the Portsmouth area?
At Critical Maritime Systems & Support Limited, we specialize in the design and manufacture of advanced atmospheric control systems for the defence industry. We are experts in enabling high availability atmosphere management systems to generate breathable air for submariners, allowing boats to remain underwater for extended periods of time..
Our role is the focal point for all engineering activities for In Service Support Projects / Spares, working directly to the ISS Delivery Director, and supporting and ISS Project Managers to ensure the product is delivered to the specification of the Product/Project.
Purpose of the Role
This role is accountable for all In Service Support project deliveries.
With growth of the product install base, in service customer support and satisfaction is key to ensure successful growth.
This role is to lead, coach and develop the ISS Project Managers and ISS Engineers, with Support to the ISS Delivery Director, to deliver an exemplar support service across all customers by delivering to time, cost and quality support and services.

Key Responsibilities and Tasks:

  • Lead and coach a small team of ISS Project managers and ISS Engineers for the provision of support and contractual elements for the ISS business with revenue responsibility, accountable to the ISS Director.
  • Accountable for all in service project activities, and related customer support reporting status of projects, orders and customer sat as required.
  • Write and reviewing all project proposals within ISS, ensuring scope, financial, commercial assumptions, exclusions and dependencies are inline with CMS2 company standards.
  • Provide the line management of the ISS Project Managers & ISS Engineers within the ISS team.
  • Support the ISS Technical Manager in Engineering requirements / tasks as needed.
  • Manage matrix delivery resource – Engineering, Production, Supply Chain requirements.
  • Manage the UK MOD Support contract (approx. 50% FTE).
  • Front to customers on project delivery schedules as required, supporting the ISS PMs.
  • Working with the ISS Director and ISS Technical Manager support the development and implementation of effective in service support strategies and plans in-line with the overall business strategy and contracts.
  • Lead effective customer meetings identifying issue resolutions and improvements.
  • Manage customer escalations for issues and concerns and strive to continually improve.
  • Provide feedback to new design contracts with respect to Servicibility.
  • Ensure that robust contractual and project baselines, and effective control management is adopted to manage change effectively and deliver an appropriate level of business management reporting.
  • Drive the ISS PM /PE to be proactive and work closely with Operations and production teams to ensure planning and delivery to customer requirements.
  • Promote best practice, support and develop team to maximise efficiency and effective delivery.
  • Develop and manage Key Performance Indicators (KPI's), contract metrics, risk and opportunities, optimisation and budget control.
  • Customer management and reporting of availability and maintenance contracts.
  • Manage customer change requests arising from inservice requests through customer and internal change management process.
  • Identify risks to the contracts and work on the appropriate strategies for risk management.
  • Monitor customer feedback and equipment performance to identify improvements.
  • Work with a broad stakeholder group across global prime contractors and users in the Defence Industry in order to provide effective stakeholder management.

Qualifications, Experience and Skills:

Essential:

  • Excellent communication skills and ability to negotiate and influence others, including building and maintaining effective relationships with multiple stakeholders both internal and external.
  • Demonstrable professional knowledge of working in a complex regulated engineering environment.
  • Educated to Degree Level.
  • Proven track record of managing contracts/projects to Time Cost Quality.
  • Strong presentation skills, confident speaker and professionally presented.
  • Attention to detail, forward planning and budgeting / financial knowledge.
  • Working knowledge of risk and opportunity management and lessons learned processes.
  • Commercial and business management awareness.

Desirable:

  • Experience of working within the Defence Industry.
  • Experience of managing a small team.
  • Marine / Shipbuilding / Ship Repair / OEM background highly advantageous.
  • Understanding of Matrix Management.
  • Previous experience of an ERP/MRP system.
  • Knowledge of ISO9001 or a similar QMS.
  • Knowledge of UK Health & safety legislation (IOSH).
  • Experience within a lean manufacturing environment.

Additional Requirements:

  • The duties of this appointment relate to the UK but you may be required to travel when required by the Company. It is not envisaged that you shall be required to work outside the UK for more than one month.
  • Candidates must have an existing right to live and work in the UK and not require future visa sponsorship.
  • Candidates must have passed UK security clearance to Security Check level or be able to obtain this level. To gain SC clearance you will normally have had to have been a resident in the UK for a minimum of 5 years.

JBRP1_UKTJ

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