Customer Experience Liaison

1 month ago


Walthamstow, Greater London, United Kingdom The Vet Full time

We're seeking a skilled Customer Experience Coordinator to deliver exceptional customer service at The Vet Waltham Forest.

About the Role

As a key member of our team, you'll be responsible for creating a welcoming and efficient environment for customers and their pets. You'll be the first point of contact for many of our customers, making a lasting impression and setting the tone for their experience with us.

Key Responsibilities

  • Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner.
  • Work closely with our veterinary team to ensure seamless communication and a smooth customer journey.
  • Contribute to the development and implementation of customer experience initiatives, driving continuous improvement and excellence.
  • Participate in ongoing training and professional development to stay up-to-date with industry best practices and advancements.

What We Offer

In return for your expertise and dedication, we offer a competitive package, including:

  • Profit share bonus
  • Long service recognition
  • Income protection
  • Compassionate leave
  • Surgery discounts

Why Work with Us?

The Vet Waltham Forest is a friendly and established team, passionate about delivering exceptional customer service. We're committed to creating a positive and supportive work environment, where you can grow and thrive in your role.



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