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Contact Centre Team Lead
2 months ago
We are seeking a highly motivated and experienced Team Leader to join our Guest Excellence team at Merlin Entertainments Contact Centre in Chertsey, Surrey.
As a key member of our team, you will be responsible for championing the highest levels of service and performance by coaching and motivating your team to deliver exceptional customer experiences.
Key responsibilities will include:
- Coaching and developing team members to achieve individual and team targets
- Leading by example and demonstrating a commitment to delivering exceptional customer service
- Collaborating with other teams to ensure seamless service delivery
- Identifying and implementing process improvements to enhance customer satisfaction
If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we would love to hear from you.
