Customer Service Representative

2 days ago


Whitley Bay, North Tyneside, United Kingdom greenbean Full time
About the Role

We are seeking a highly organized and communicative Customer Service Advisor to join our team at Northumbria Manufacturing Hub. As a key member of our Contact Centre, you will be responsible for handling incoming queries related to the provision of lease cars for public sector organizations.

Main Responsibilities
  • Develop and maintain relationships with key industry personnel.
  • Handle complex queries and negotiate with leasing companies, dealers, and other stakeholders.
  • Provide professional and sensitive information to customers.
  • Explain financial aspects of the scheme and technical specifications of different manufacturers and models of car.
  • Manage the delivery of vehicles with lease companies and dealers.
  • Ensure vehicles are ordered at the most advantageous price from the panel of suppliers.
  • Evaluate quotations for repairs of vehicles and convert them into business.
  • Identify and react to potential customer enquiries and work towards team targets.
Requirements
  • Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
  • Knowledge and expertise gained through experience of working within a customer service industry.
  • Proficient in the use of Microsoft Office and knowledge of working with databases.
  • Ability to retain and recall large amounts of data and information.
  • Good communication skills and the ability to plan and organize ongoing tasks.
About Us

At Fleet My New Car, we offer a fast-paced but highly rewarding work environment with a team-oriented approach. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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