Customer Service Representative

3 weeks ago

Whitley Bay, North Tyneside, United Kingdom greenbean Full time
About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor at Greenbean.

Key Responsibilities:

  • Develop and maintain relationships with key industry personnel and stakeholders.
  • Handle complex queries and negotiate with customers to resolve issues in a professional and timely manner.
  • Provide accurate and up-to-date information to customers regarding our car lease scheme.
  • Explain financial and technical aspects of the car lease scheme to customers.
  • Manage the delivery of vehicles with lease companies and dealers.
  • Evaluate quotations for repairs and convert them into business opportunities.
  • Identify and react to potential customer enquiries and sales opportunities.
  • Work efficiently and enthusiastically towards team targets and goals.

Requirements:

  • Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
  • Knowledge and expertise gained through experience of working within a customer service industry.
  • Proficient in the use of Microsoft Office and databases.
  • Ability to retain and recall large amounts of data and information.
  • Good communication and interpersonal skills.
  • Ability to plan and organise ongoing tasks and projects.
  • Can analyse and rectify complex discrepancies/errors.

About Greenbean:

We are a leading provider of lease cars for public sector organisations. Our team is dedicated to providing exceptional customer service and support to our clients.

Benefits:

  • Competitive salary: £25,674 per annum.
  • 37.5 hours per week, Monday to Friday, flexible working policy around core hours of 08:30-17:30.

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