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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Greenbean. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Main Responsibilities
- Develop and maintain strong relationships with clients, understanding their needs and preferences.
- Handle complex customer queries and issues, providing solutions and resolving problems in a timely and professional manner.
- Work closely with internal teams to ensure seamless communication and collaboration.
- Provide accurate and timely information to clients, ensuring they are informed and up-to-date on their lease car arrangements.
- Identify and capitalize on sales opportunities, driving revenue growth and business development.
- Contribute to the development and implementation of customer service strategies, ensuring alignment with business objectives.
Requirements
- Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
- Knowledge and expertise gained through experience of working within a customer service industry.
- Proficient in the use of Microsoft Office.
- Knowledge or experience of working with databases.
- Ability to retain and recall large amounts of data and information.
- Good communication skills.
- The ability to plan and organise ongoing tasks.
- Can analyse and rectify often complex discrepancies/errors between order values/invoices, costs, and user contributions.
- Can meet tight deadlines with a high degree of accuracy.
About Greenbean
Greenbean is a leading provider of lease car solutions, dedicated to delivering exceptional customer service and support. We are committed to building strong relationships with our clients, understanding their needs and preferences, and providing tailored solutions to meet their requirements.