Counsellor - Emotional Support Specialist

6 days ago

Hinckley, Leicestershire, United Kingdom HCRG Staffing Full time
Job Title: Wellbeing Counsellor

We are seeking a skilled and compassionate Wellbeing Counsellor to join our team at HCRG Staffing. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.

Key Responsibilities:
  • Provide an efficient and effective telephone counselling service to all callers
  • Answer all calls and clinically assess service users to determine the most appropriate type of support required
  • Direct service users to the appropriate person and manage expectations at all times
  • Work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
  • Understand and embrace a "Solution Focused Philosophy" to help service users achieve an outcome in the shortest space of time possible
  • Take accurate information and record on the client database
  • Effectively identify and manage risk in accordance with the client's "Risk Guidance Policy"
  • Act as online CBT mentor
  • Undertake training provided and utilise appropriate skills within calls
  • Work to and exceed individual and team goals as per the quality framework
  • Manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement
  • Aim to complete any outbound calls within agreed service level agreements
  • Demonstrate the ability to always provide excellent customer service

We offer a range of shift patterns, including days, nights, and weekends. If you are a motivated and empathetic individual with a passion for providing emotional support, we encourage you to apply. For more information, please contact Craig Johnson via email or call us today.

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