Current jobs related to Counsellor - Emotional Support Specialist - Hinckley, Leicestershire - HCRG Staffing

  • Counsellor - Emotional Support Specialist

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewAs an EAP Counsellor, you will provide immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients, with the opportunity to count hours towards BACP accreditation.Day to Day Responsibilities:Providing...

  • Counsellor Helpline Specialist

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewAs a Counsellor Helpline Specialist, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients, which can be counted towards BACP accreditation.Day to Day Responsibilities:•...

  • Counsellor Position

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job Title: Part-time CounsellorWe are seeking a qualified Counsellor to join our team as a Part-time Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Provide an efficient and effective telephone counselling...

  • Counsellor Position

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job Title: Part-time CounsellorWe are seeking a qualified Counsellor to join our team as a Part-time Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Provide an efficient and effective telephone counselling...

  • Counsellor - Helpline Support

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewWe are seeking a qualified Counsellor to join our team as an EAP Counsellor, providing immediate emotional support and guidance to callers on our 24/7 helpline. This is a great opportunity to join a leading EAP and OH provider, and a Sunday Times 'Best Places to Work' organisation.Key Responsibilities:Providing an efficient and effective...

  • Counsellor - Health and Wellbeing Specialist

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a skilled Counsellor to join our team as a Health and Wellbeing Specialist. As a key member of our Employee Assistance Programme, you will provide confidential and supportive telephone counselling services to clients in need.Key Responsibilities:Provide efficient and effective telephone counselling services to clientsDemonstrate...

  • Counsellor Position

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job Title: Counsellor PositionJob Summary: We are seeking a qualified counsellor to join our team as a part-time counsellor. The successful candidate will provide an efficient and effective telephone counselling service to all callers, demonstrating an ability to work with a variety of individuals and presenting issues.Key Responsibilities:* Provide...

  • Counsellor - Employee Assistance Programme

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job Title: Counsellor - Employee Assistance ProgrammeWe are seeking a qualified Counsellor to join our team as an Employee Assistance Programme (EAP) Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Provide...

  • Counsellor - Employee Assistance Programme

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job Title: Counsellor - Employee Assistance ProgrammeWe are seeking a qualified Counsellor to join our team as an Employee Assistance Programme (EAP) Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Provide...

  • Counsellor - Employee Assistance Programme

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job Title: Counsellor - Employee Assistance ProgrammeWe are seeking a qualified Counsellor to join our team as an Employee Assistance Programme (EAP) Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key...

  • Counsellor - Helpline Support

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewAs a Counsellor with our client, you will provide immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients, which can be counted towards BACP accreditation.Key Responsibilities:Providing an...

  • Counsellor - Helpline Support

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewAs a Counsellor - Helpline Support, you will provide immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients, with hours counted towards BACP accreditation.Day to Day Responsibilities:Providing an...

  • Counsellor Position in Health and Wellbeing Network

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewAs a Counsellor with our client, a leading EAP and OH provider, you will provide immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients, which can be counted towards BACP accreditation.Day to Day...

  • Counsellor - Emotional Support Specialist

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom HCRG Staffing Full time

    h3JobDescription/h3pWeareseekingaskilledCounsellortoprovideimmediateemotionalsupportandguidancetocallersonour24/7helpline.Thesuccessfulcandidatewillcompleteclinicalassessments,signpostappropriately,andworkinlinewiththeBACPcodeofethics./ppTherolemayalsoincludeallocatedtimeforstructuredvideocounselling,whichcanbecountedtowardsBACPaccreditation./ppbKeyResponsib...

  • Counsellor - Employee Assistance Programme

    7 days ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewAs an EAP Counsellor, you will provide immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients, which can count towards BACP accreditation.Day to Day Responsibilities:Providing an efficient and...

  • Counsellor - Employee Assistance Programme

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewAs a Counsellor on our Employee Assistance Programme, you will provide immediate emotional support and guidance to callers on our 24/7 helpline. You will complete clinical assessments and signpost appropriately, while also providing structured telephone/video counselling to clients. This role is ideal for a qualified counsellor looking to join a...

  • Counsellor - Employee Assistance Programme

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a skilled Counsellor to join our team as an Employee Assistance Programme (EAP) Counsellor. As a Counsellor, you will provide confidential and supportive telephone counselling services to clients, helping them navigate various personal and professional challenges.Key Responsibilities* Provide efficient and effective telephone...

  • Counsellor Position

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Job OverviewAs a Counsellor with our client, you will provide immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients, with hours counting towards BACP accreditation.Day to Day Responsibilities:Providing an...

  • EAP Counsellor

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a qualified EAP Counsellor to join our team at The Portfolio Group. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key ResponsibilitiesProvide an efficient and effective telephone counselling...

  • EAP Counsellor

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a qualified EAP Counsellor to join our team at The Portfolio Group. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key ResponsibilitiesProvide an efficient and effective telephone counselling...

Counsellor - Emotional Support Specialist

2 months ago

Hinckley, Leicestershire, United Kingdom HCRG Staffing Full time
Job Title: Wellbeing Counsellor

We are seeking a skilled and compassionate Wellbeing Counsellor to join our team at HCRG Staffing. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.

Key Responsibilities:
  • Provide an efficient and effective telephone counselling service to all callers
  • Answer all calls and clinically assess service users to determine the most appropriate type of support required
  • Direct service users to the appropriate person and manage expectations at all times
  • Understand and embrace a "Solution Focused Philosophy" in order to help a service user achieve an outcome in the shortest space of time possible
  • Take accurate information and record on the client database
  • Effectively identify and manage risk in accordance with the client's "Risk Guidance Policy"
  • Act as online CBT mentor
  • Work to and exceed individual and team goals as per the quality framework
  • Personally ensure all call backs and queues are efficiently managed
  • Effectively manage personal inbox and ensure zero inbox policy
Requirements:
  • Strong communication and interpersonal skills
  • Ability to work with a variety of individuals and presenting issues
  • Understanding of the BACP code of ethics
  • Ability to work in a fast-paced environment
  • Strong organisational and time management skills
What We Offer:
  • Competitive salary range of £30k to £34k depending on experience
  • Benefits include Continuing Professional Development, Strong Progression and More
  • Opportunity to work with a new client opening a new base in the Hinckley area of Leicestershire

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and compassionate individual who is passionate about providing emotional support and guidance to others, we encourage you to apply for this exciting opportunity.