Counsellor - Helpline Support

3 weeks ago

Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

Job Overview

As a Counsellor - Helpline Support, you will provide immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients, with hours counted towards BACP accreditation.

Day to Day Responsibilities:

  • Providing an efficient and effective telephone counselling service to all callers
  • Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
  • Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Essential Skills and Competencies:

  • Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
  • 12 months post qualification experience
  • Registered member of the BACP or equivalent (or COP booked)
  • Relevant telephone experience
  • High level of computer literacy (MS Office, Word, Excel and PowerPoint)
  • High level of organisational ability; ability to work to tight deadlines and targets
  • Good communication and customer service skills

Employee Benefits:

  • BACP (or equivalent) membership and accreditation paid for
  • BACP CBD Hub
  • Up to £70 per month for supervision
  • Monthly incentives such as weekends away
  • 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
  • Day off on your birthday
  • Cash plan for you (and your children, if any)
  • Contractual sick pay
  • Private medical insurance after 5 years' service
  • Pension Plan and Life Insurance
  • Pension plan contributions increase after 5- and 7-years' service
  • Holiday season bonus after 3 years' service
  • Profit share scheme
  • Season ticket loan scheme after 6 months and successful completion of probationary period
  • Cycle to work scheme after 6 months and successful completion of probationary period
  • Access to Employee Assistance Programme
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday
  • Company incentives, access to discount schemes
  • Discounted glasses/contact lenses prescription

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