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Front Desk Associate

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Cliveden House Full time

Job Summary

We are seeking a highly skilled and professional Front Desk Associate to join our team at Cliveden House. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities

  • Manage guest arrivals and departures in a timely and efficient manner, ensuring a warm and welcoming experience for all guests.
  • Process guest payments and handle any related administrative tasks with accuracy and attention to detail.
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless communication and a high level of guest satisfaction.
  • Contribute to the overall efficiency of the front office team, suggesting improvements and implementing changes as needed.

Requirements

  • Previous experience as a front desk associate or in a similar role, preferably in a luxury hospitality setting.
  • Excellent communication skills and a warm, professional demeanor.
  • Ability to work in a fast-paced environment and multitask efficiently.
  • Strong organizational skills and attention to detail.
  • Commitment to providing exceptional service and ensuring a high level of guest satisfaction.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance