Customer Sales Representative

1 week ago


Maidenhead, Windsor and Maidenhead, United Kingdom Great Western Railway (GWR) Full time

About the Role:

We are seeking a skilled Customer Sales Advisor to join our team at Great Western Railway (GWR). As a key member of our ticket office team, you will be responsible for providing exceptional customer service and selling a range of tickets and services to our customers.

Main Responsibilities:

  • Deliver high-quality customer service and respond to customer needs in a friendly and professional manner.
  • Sell a range of tickets and services, including processing high volumes of sales, and ensure customer requirements are met and exceeded.
  • Maximise opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers.
  • Carry out routine maintenance and cleaning of ticket machines and IT equipment.
  • Accurately complete all accountancy and other associated documentation.
  • Maintain TVMs at the station.
  • Responsible for winter weather preparation, including platform ice melting/treatment and snow clearance.
  • May be required to support passengers with limited mobility, including the use of train ramps.

Requirements:

  • Able to deliver exceptional front-line customer service.
  • Able to understand customer requirements and expectations.
  • A self-starter with a can-do attitude.
  • Confident when decision making.
  • Able to remain calm yet directive in a crisis.
  • Able to work to strict procedures.
  • Take ownership of the station while adhering to Service Quality Excellence (SQE) standards.

Working Pattern:

The shift pattern is 0600-1115 Monday to Friday. You must be able to get to and from the station without relying on public transport.

Additional Information:

This role has been created to cover sickness absence. Applicants successfully shortlisted will be invited to a competency-based interview.


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