Front of House Team Member

14 hours ago

Newport, Newport, United Kingdom Bannatyne Full time
Job Title: Front of House Assistant

Are you a warm and welcoming individual with excellent organisational skills? Do you have a passion for health, wellness and customer service? Bannatyne, a leader in the health and wellness industry, is seeking a Front of House Assistant to join our team.

Key Responsibilities:
  • Greet and welcome guests with a friendly and professional demeanour.
  • Deal with emails, phone calls and face-to-face queries efficiently.
  • Prepare and serve a variety of beverages and light snacks (if your site has a cafe bar).
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers and retail products.
  • Ensure the reception area is clean, tidy and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.
Requirements:
  • Strong interpersonal and communications skills.
  • A genuine passion for health, wellness and customer service.
  • Excellent organisational skills and multitasking abilities.
  • The ability to establish rapport, build trust and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer:
  • A competitive rate of pay.
  • 28 days annual leave, increasing with tenure.
  • Free gym membership.
  • Complimentary gym membership for another person (after 2 years service).
  • Discounted Spa Treatments - 30%.
  • Discounted Spa Goods - 20% ELEMIS Products.
  • Discounted Meals and Beverages - 50% cafe/bar.
  • Career & Personal Development training.
  • Mental Health, Well-Being and EAP Services.
  • Length of Service Awards.
  • Staff Awards and Bonuses.
  • Discounted entertainment and shopping.

Bannatyne is a leader in the health and wellness industry, and as a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

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