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Front of House Team Lead

2 months ago

Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Title: Front of House Supervisor

Department: Front Office

Rate of Pay: Competitive hourly rate, plus excellent benefits

Contract Type: Full Time

Location: Newport, NP18 1HQ

Job ID: REQ4867

Overview:

We are seeking a skilled and experienced Front of House Supervisor to join our team at the Celtic Manor Resort. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our high standards are met.

Key Responsibilities:

  • Support and implement department standards and ensure they are practiced by the Front of House team throughout your shift.
  • Focus on providing the ultimate guest service experience for all guests, from arrival to departure.
  • Ensure training is conducted to Resort standard and reflects business needs.

What We Offer:

As an employee of the Celtic Manor Resort, you can enjoy a range of incredible perks, including free parking while on duty, lifestyle and retail discounts, and career development opportunities.

About Us:

The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales. We pride ourselves on being part of our guests' journey every step of the way, offering exceptional service and creating unforgettable experiences.

Requirements:

  • Experience in the Rooms Division sector of the hospitality industry, with a preference for those candidates who have worked in a quality-driven, high-volume environment.
  • Excellent people management skills and the ability to lead a team.
  • Knowledge of 'Opera' would be beneficial but not essential.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.