Front of House Team Lead
1 week ago
Job Summary
We are seeking a highly skilled and experienced Front of House Supervisor to join our team at the Celtic Manor Resort. As a Front of House Supervisor, you will be responsible for providing exceptional customer service and leading a team of front of house staff to ensure a seamless and memorable experience for our guests.
Key Responsibilities
- Support and implement department standards to ensure consistency and excellence in customer service
- Lead and motivate a team of front of house staff to achieve high standards of service and quality
- Provide training and development opportunities to enhance the skills and knowledge of front of house staff
- Monitor and improve operational efficiency and effectiveness in the front of house area
- Collaborate with other departments to ensure seamless communication and service delivery
Requirements
- Proven experience in a front of house or hospitality management role
- Excellent leadership and communication skills
- Ability to work under pressure and manage multiple tasks and priorities
- Knowledge of hospitality operations and customer service principles
- Passion for delivering exceptional customer service and leading a team to achieve high standards
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and progression
- A dynamic and supportive work environment
- Access to training and development programs
- A chance to work with a prestigious and award-winning resort
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