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Front of House Operations Manager

2 months ago

Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Summary

The Celtic Manor Resort is seeking a highly skilled and experienced Front of House Manager to join our Management Team. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring that our high standards of quality and customer satisfaction are met.

Key Responsibilities

  • Lead and manage a team of Front of House staff to ensure excellent customer service and high standards of quality.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Work closely with other operational managers to ensure seamless delivery of services and high standards of quality.
  • Monitor and control costs to ensure efficient use of resources.
  • Identify and implement opportunities for improvement and innovation.

Requirements

  • Proven experience in a similar role, preferably in the hospitality industry.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with guests and colleagues.
  • Ability to work under pressure and make sound decisions in a fast-paced environment.
  • Knowledge of hospitality operations and customer service principles.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • The chance to work with a prestigious and award-winning resort.

About Us

The Celtic Manor Resort is a world-class destination for luxury escapes, business events, and golfing getaways. We offer a range of amenities and services, including championship golf courses, luxury spas, and exceptional conference facilities. Our team is dedicated to delivering exceptional guest service and ensuring that every visit is a memorable one.