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Housing Sustainment Specialist
2 months ago
We are seeking a dedicated and customer-focused individual to join our Housing Services Team as a Housing Sustainment Worker. As a key member of our team, you will play a vital role in supporting our customers to sustain their housing and achieve their goals.
Key Responsibilities- Customer Support: Provide guidance and support to customers to sustain their housing, focusing on identifying their specific needs, vulnerabilities, and life skills essential for independent living.
- Access to Support: Assist customers in accessing support via specialist external partners, training, and volunteering opportunities to help them achieve their goals.
- Risk Identification: Identify risks and triggers to positive progression and empower customers to take steps towards independence.
- Accommodation Options: Identify next steps accommodation options and assist customers in accessing them.
- Trauma-Informed Approach: Provide a trauma-informed approach to customers' lived experiences, ensuring a safe and supportive environment.
- Collaboration: Collaborate with key partners to ensure customers' housing needs are met, and our Housing Sustainment Strategy is applied fairly and transparently.
- Qualifications: GCSE English and Maths grade C or above (grades 4-9 or equivalent)
- Experience: Experience of dealing with the needs of our customer group, including those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, and dual diagnosis.
- Skills: Excellent customer service skills, ability to work in a fast-paced environment, and a continuous improvement mindset.
- Driving License: A driving license and vehicle insured for business use, as regular travel to various sites is required.
- Flexible Working: Flexible working arrangements, including a regular office presence.
- Annual Leave: 27 days annual leave in addition to public holidays.
- Learning and Development: Excellent learning and development opportunities to support your career growth.
- Pension Scheme: Contributory pension scheme.
- Sick Pay: Occupational sick pay.
- Healthcare Cash Plan: Healthcare cash plan.
