Tenancy Sustainment Officer

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Adullam Homes Housing Association Limited Full time
About the Role

We are seeking a highly motivated and organized Tenancy Sustainment Officer to join our national award-winning support team in Stoke.

The successful candidate will be responsible for providing housing management related support to individuals with multiple and complex needs, as part of our service for those who have lost their home or been rough sleeping.

The role involves assessing individuals for the scheme against criteria, ensuring the standard of their home through safety tasks and home inspections, and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.

The Tenancy Sustainment Officer will work on a rota to contribute to the staffing of a 24-hours-a-day service, with a full-time schedule of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 9am and 10pm weekdays, with one weekend day in three weeks to deliver activities and some elements of the service outside of "normal working hours".

The ideal candidate will have an awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages, as well as experience of overcoming barriers to housing faced by those who may be excluded from the housing register.

We are looking for a motivated and organized individual who can multitask, complete tasks efficiently, and follow policy and processes. The successful candidate will also have practical skills to support service users in activities of daily living required for independence, as well as skills in recording and reporting tenancy notes via an online Customer Relationship Management system.

We offer a competitive salary of £25,935 dependent on experience and skill set, as well as a range of benefits and initiatives to support the overall wellbeing of our staff, including 25 days annual leave, Westfield Health Plan, and a pension plan.

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities, and are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people, and adults accessing our services, and the successful candidate will be subject to Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, and robust references checks.



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