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Customer Service Representative

2 months ago

HoughtonLeSpring, Durham, United Kingdom Pacifica Full time
{"title": "Contact Centre Service Desk Technician", "description": "Job Summary

We are seeking a highly skilled and customer-focused Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through inbound calls and web chat enquiries.

Key Responsibilities
  • Manage incoming calls from customers and clients, promoting our business while providing world-class customer support related to appliance repairs.
  • Ability to handle multiple web chats and incoming calls simultaneously.
  • Ability to handle escalations from customers.
  • Undergo any training and development as required and complete any online training courses when assigned through Pacifica's Learning Hub.
  • Participate with Account Manager & Management to review performance and targets and agree plan of action.
  • Carry out any administrative duties assigned by management daily.
  • Ensure client portals are actioned and any queries/waiting for approvals/client and customer notes etc are cleared.
Requirements
  • 1 year minimum experience of working in a Customer Service/Contact Centre environment.
  • Deliver exceptional customer service to all internal and external clients and customers.
  • Problem-solving skills.
  • Flexible working approach.
  • Capable of multi-tasking in a fast-paced Contact Centre environment.
  • Drive / Self-motivation.
  • Good organisational and time management skills.
  • Good understanding and a proficient user of Microsoft systems e.g Excel, Word etc.
  • Excellent knowledge and understanding of client requirements to be the 'Expert' in your field.
Company Benefits
  • Regular company events.
  • Company pension.
  • Free on-site parking.
  • Availability to work remotely.
", "lang_code": "en"}