Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist/Administrator. As a key member of our support functions, you will play a vital role in delivering exceptional standards of customer service and patient care.
Key Responsibilities
- Greet and welcome customers, providing a positive first impression of our organization.
- Support the customer journey throughout the centre, ensuring a seamless experience from arrival to departure.
- Manage incoming customer queries, responding promptly and professionally to resolve issues.
- Ensure all customers have the necessary paperwork and documentation, including appointment packs, clinical files, and consent forms.
- Process payments, invoices, and other financial transactions accurately and efficiently.
- Maintain accurate records of customer interactions, appointments, and payments.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in administration and customer service, with a strong focus on delivering high-quality results.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficiency in MS Office packages and other relevant software.
- Excellent organizational and time management skills, with a focus on meeting deadlines and achieving targets.
What We Offer
- A competitive salary and benefits package, including 25 days holiday and an enhanced pension plan.
- Opportunities for career development and growth within a dynamic and supportive organization.
- A collaborative and inclusive work environment, with a focus on teamwork and mutual respect.
- Access to on-site gyms and other wellness initiatives, promoting a healthy work-life balance.
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