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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Advisor to join our dynamic team at CCP. As a key member of our customer operations team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.
Key Responsibilities- Customer Communication: Demonstrate excellent communication skills, both verbal and written, to effectively handle customer inquiries and resolve issues in a timely and accurate manner.
- Empathy and Understanding: Apply empathy and understanding while proactively dealing with customer enquiries, providing solutions and alternatives when necessary.
- Continuous Improvement: Look to continually improve and be receptive of feedback and suggestions to enhance customer experience and service delivery.
- Sporting Knowledge: Possess good sporting knowledge and knowledge of major sporting events to effectively engage with customers and provide informed responses.
- Flexibility: Be able to offer a flexible working schedule, including evenings, weekends, and bank holidays, to meet the needs of our customers.
- Competitive Salary: Receive a highly competitive salary, reflecting your skills and experience.
- Bonus Scheme: Participate in a bonus scheme, earning up to 30% on top of your salary, based on individual and team performance.
- Holiday Entitlement: Enjoy 25 days holiday, increasing to 30 after 4 years, to recharge and relax.
- Life Assurance: Receive generous life assurance, providing peace of mind for you and your loved ones.
- Regular Social Events: Participate in regular social events, fostering a sense of community and teamwork.
- Private Parking: Enjoy private parking, making your daily commute easier and more convenient.
- Annual Season Ticket Loan: Receive an annual season ticket loan, enabling you to travel to work with ease.
- Pension: Contribute to a pension scheme, securing your financial future.
- Private Healthcare: Enjoy private healthcare, providing access to quality medical care when needed.
- Discounts: Take advantage of various discounts for gyms, travel, and cinema tickets, enhancing your work-life balance.
