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Regional Operations Manager

2 months ago

Lichfield, Staffordshire, United Kingdom Atlas Full time
About The Role We are seeking to hire a Regional Operations Manager for the Staffordshire / Cheshire region

Compensation: £27,500

Key Responsibilities:

  • Strive to meet and, when feasible, surpass client expectations while adhering to established budgets.
  • Recruit, onboard, and train qualified personnel while ensuring compliance with vetting protocols.
  • Maintain staffing levels to uphold contract standards.
  • Manage wage expenditures in accordance with budgets set by the Regional Manager and Account Director.
  • Assess client satisfaction and service delivery monthly through client meetings and reports.
  • Conduct regular site visits, both random and scheduled, to ensure service standards are met, escalating issues to the appropriate Regional Manager.
  • Perform random and scheduled audits, including compliance and quality checks on a monthly basis.
  • Implement strategies to minimize staff turnover, including induction programs, training, feedback, performance management, and personal coaching.
  • Oversee the site-based training matrix to ensure all personnel receive necessary training.
  • Ensure that site documentation is accurate and up-to-date.
  • Ensure that products, equipment, and materials are stored, utilized, maintained, and ordered within budgetary constraints.
  • Ensure that all Atlas personnel adhere to site regulations and maintain a professional appearance.
  • Follow the Company's grievance and disciplinary protocols.
  • Ensure all activities comply with quality management, health & safety regulations, legal requirements, environmental policies, and duty of care.
  • Uphold and promote the Company's values and philosophy regarding ethics, integrity, and corporate social responsibility.
  • Complete electronic time and attendance records.
About You

We are looking for a compassionate individual who prioritizes hygienic safety in dynamic environments and possesses experience in personnel management. Ideally, you will be local to the area and enjoy a proactive role in fostering strong, positive relationships with clients and staff.

Required Skills and Attributes:
The ideal candidate will demonstrate the following experience, skills, and behaviors necessary for success in this role:

  • Ability to thrive in a fast-paced work environment and communicate effectively with individuals at all levels
  • Strong communication skills with the ability to engage with diverse audiences
  • Proficient in accurately recording data
  • Ability to work independently with minimal supervision
  • Strong team-oriented mindset and adaptable approach
  • Analytical thinking skills
  • Awareness and training in Health & Safety protocols
  • Excellent customer service abilities
  • Proficient in IT applications

If you are enthusiastic, take pride in your work, and possess a keen attention to detail, you will be a great fit for our award-winning team.

Before you apply, please ensure you can demonstrate your ability to fulfill the responsibilities outlined. This will involve a competency-based interview where you will be asked to provide specific examples of your experience.

We require that the successful candidate possesses exceptional people management and client relationship skills.