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Store Manager, Tommy Hilfiger Oxford
2 months ago
At PVH, we're seeking a highly skilled Store Manager to lead our Tommy Hilfiger Oxford store. As a key member of our retail team, you'll be responsible for driving sales growth, improving customer satisfaction, and maintaining store operations.
Key Responsibilities:- Partner with the store management team to achieve sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
- Identify opportunities to grow the business or improve performance.
- Foster a positive store experience by treating all customers and staff members fairly and consistently.
- Ensure 'door to floor' best practices, visual merchandising directives, and standards for sales floor and back room are executed.
- Communicate regularly with the buying team to ensure correct stock levels and demographically correct stock is available.
- Analyze store-level reports and create action plans to improve results.
- Communicate with staff daily on individual sales goals, key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve goals.
- Manage manpower planning, identification, recruitment, interviewing, hiring, and orientation processes.
- Provide training and coaching for employees and ensure it's documented.
- Lead weekly management meetings and other staff meetings, participate in, and contribute to regional meetings.
- Make commitments and decisions on available information even under stressful and changing conditions.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
- Coordinate action plans while considering consequences and budget decisions.
- Convey clear ideas and goals, manage the implementation of those ideas, and manage measurable and achievable results.
- Create energy and excitement around shared goals and values.
- Progressive retail experience.
- Store management experience in the service or retail industry.
- Extensive experience connecting with consumers in a brand retailer.
- Previous retail operations, budgeting, planning, and sales experience.
- Previous people management experience and the ability to resolve conflict and unproductive disagreements.
- Effective communication skills and the ability to cultivate belonging.
- Collaboration and recognition of contributions and achievements.
- Courage in giving feedback that promotes positive behavioral change.
- Adaptability and ability to work with pace.
- Energetic presence on the shop floor and ability to inspire trust.
At PVH, we understand that our associates are the key to our success. That's why we offer a competitive and comprehensive benefits program that provides protection, peace of mind, and flexibility to support our associates at home and at work.
We're committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we're bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.
