Support Specialist
3 weeks ago
About European Sponsorship Association
The European Sponsorship Association (ESA) is a leading organization dedicated to promoting and developing best practices in sponsorship within the European market. We provide a platform for industry professionals to connect, share knowledge, and drive innovation.
Job Overview
We are seeking a highly motivated and organized Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our members and partners. You will handle a wide range of inquiries, resolve issues promptly, and ensure a positive experience for all stakeholders.
Key Responsibilities
- Respond to member and partner inquiries via email, phone, and online chat in a timely and professional manner.
- Provide support with membership benefits, event registration, and other ESA services.
- Troubleshoot technical issues and provide solutions as needed.
- Maintain accurate records of all interactions and resolutions.
- Contribute to the development and improvement of customer service processes.
Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in Microsoft Office Suite.
- Experience with customer relationship management (CRM) systems is a plus.
- A commitment to providing exceptional customer service.
Working Environment
The ESA offers a dynamic and collaborative work environment. We value teamwork, innovation, and continuous improvement.
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