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Customer Engagement Specialist

3 months ago

Bristol, Bristol, United Kingdom Nisbets Full time
Retail Sales Advisor at Nisbets
This role presents an exceptional opportunity for a Retail Sales Advisor to be part of a dynamic environment at Nisbets. Our flagship location showcases an extensive range of products, complemented by a demonstration kitchen that frequently hosts events for our partners and clientele. Each day brings new challenges and opportunities to connect with customers, whether in person, over the phone, or via email.

Position Overview: We are seeking a Retail Sales Advisor for 28 hours per week, with flexibility across six days, including some weekends and bank holidays.

Key Responsibilities:
  • Provide outstanding customer service in alignment with Nisbets' standards, ensuring customer satisfaction and loyalty.
  • Take initiative in achieving store sales objectives and key performance indicators, including Revenue, Margin, Conversion, Footfall, Quotes, and Average Transaction Value to enhance store profitability.
  • Contribute to local outreach efforts, utilizing personal knowledge to engage in outbound sales calls, customer visits, and participation in in-store events.
  • Assist with general store operations, including inventory replenishment and delivery processing.
  • Maintain Visual Merchandising standards to enhance customer interaction and drive repeat business.
  • Conduct stock auditing tasks as directed by management.
  • Process customer transactions while adhering to established policies.
  • Comply with all retail policies communicated by management.
  • Ensure cleanliness and organization in all areas of the store to foster a welcoming environment for customers and staff.
  • Engage with all visitors respectfully, employing training to navigate challenging situations positively.
  • Follow Health and Safety protocols to maintain a secure environment for everyone.
  • Actively seek clarification on processes and procedures to ensure understanding.
What to Expect:
  • Competitive hourly wage of £11.70 along with a comprehensive benefits package.
  • Quarterly performance-related bonuses added to your annual salary (pro rata for part-time roles).
  • 20 days of annual leave plus an attendance bonus, potentially resulting in up to 4 additional days off or a cash equivalent.
  • Holiday gift payment.
  • Continuous training and support available both in-store and through our learning management system.
  • Significant opportunities for career advancement within retail or the broader organization.
  • Access to numerous high street discounts.
  • Employee discount applicable to all products, with up to 60% off own brand items.
  • Employee Assistance Program offering 24-hour counseling services.